Privacy Policy

Effective Date: 3/23/2026

This Privacy Policy explains how CNI Construct collects, uses, and protects your personal information when you use the CNI Construct mobile application and related services. Our platform allows users to book trades and construction-related services such as joinery installations, plumbing, electrical work, and general construction services from professionals in their local area. By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Company Information

• Company Name: CNI Construct

• Country of Registration: United Kingdom

• Contact Email: joinery@cniconstruct.uk

2. Information We Collect

Personal Information

• Full name

• Email address

• Phone number

• Account login details

Booking Information

• Service requests

• Job descriptions

• Appointment details

• Address/location for service

Location Information We may collect location data to connect users with nearby service providers. Location permissions can be disabled through device settings.

Device Information

• Device type

• Operating system

• IP address

• App usage data

• Crash reports and diagnostics

Payment Information Payments may be processed through secure third‑party payment providers. We do not store full payment card details.

3. How We Use Your Information

We use collected information to:

• Create and manage user accounts

• Connect customers with service providers

• Process bookings and requests

• Provide customer support

• Improve platform functionality

• Send important notifications

• Prevent fraud and maintain platform security

• Comply with legal obligations

4. Legal Basis for Processing (UK GDPR)

Under UK GDPR we process data based on:

• Contractual necessity

• Legitimate interests

• User consent

• Legal obligations

5. Sharing Your Information

We may share information with:

• Tradespeople or contractors fulfilling bookings

• Payment processing providers

• Technology infrastructure providers

• Legal authorities where required by law

We do not sell personal data.

6. Data Security

We implement security measures including encrypted communications, access controls, and secure server environments to protect personal data.

7. Data Retention

Personal data is retained only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights (UK GDPR)

Users have rights to:

• Access personal data

• Correct inaccurate information

• Request deletion

• Restrict or object to processing

• Request data portability

• Withdraw consent

Requests can be made via email: joinery@cniconstruct.uk

9. Data Deletion

Users may request account and data deletion by contacting support.

10. Children's Privacy

The App is not intended for individuals under 18. We do not knowingly collect personal data from minors.

11. Third‑Party Services

The App may use third‑party services such as analytics, hosting providers, and payment processors which have their own privacy policies.

12. International Data Transfers

If data is transferred outside the UK or EEA, appropriate safeguards will be implemented in accordance with UK data protection law.

13. Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted within the app or website.

14. Contact

• Company: CNI Construct

• Email: joinery@cniconstruct.uk